RETURNS & EXCHANGES

Shopping online can be a challenge. That's why we will happily exchange unopened, unworn items in their original packaging within 14 days of purchase.
Please note: We are not able to provide exchanges/refunds on pierced jewellery (earrings) due to hygiene reasons.

Refunds can only be given on items deemed defective/faulty after assessment by the team at ROMANIN jewellery.

TERMS:
Exchanges can only be made where items are in stock, otherwise an online store credit will be issued.
We do not pay for shipping on returns or exchanges. Any shipment costs (both to and from) ROMANIN jewellery related to returns or exchanges must be covered by the customer. Shipping costs are non-refundable.
We do not offer refunds or exchanges on sale items or earrings due to health and safety regulations.
For returns on faulty items, we will repair your item wherever possible, or you will be refunded in full, minus all shipping costs.
We reserve the right to deny unreasonable repairs, returns, and exchanges.
All returns or exchanges on items purchased from our stockists must be arranged directly with the outlet where the purchase was made as per their terms and conditions.

CONTACT DETAILS FOR RETURNS
Email: sales@romanin.shop and let us know the details of your return enquiry. We will reply as soon as possible. Please remember to include your proof of purchase (required) and be as detailed as possible with your enquiry. Return shipping must be arranged using a track and trace method only with sufficient packing material to ensure the safe return of the goods preventing damage to either the goods or ROMANIN packaging. All return shipments remain the responsibility of the customer until signed for in-house at ROMANIN jewellery. Goods damaged in transit upon return cannot be accepted by ROMANIN jewellery.
Upon receipt of returned goods, we will assess the item and reserve the right to refuse exchanges if we deem the product not to be in it's original condition and packaging. We will make contact with you via email with an update on the status of your return and make further arrangements accordingly.

REFUNDS BASED ON FAULTY/DEFECTIVE ITEMS
Once your return is received in-house and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then it will be processed, and a credit will automatically be applied to your credit card or original method of payment.

LATE OR MISSING REFUNDS
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@romanin.shop

Many thanks

The team at ROMANIN